UX CASE STUDY
Allow me to walk you through one of the projects i recently worked on.
Project Title: PMI Citizen Developer (Re-design)
Heuristic Evaluation
Developed by Rolf Molich and Jakob Nielsen (leaders in the UX industry​). A set of 10 key principles were used to identify problems associated with this design.
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The heuristic evaluation usually helps me as a UX professional identify and prioritize problems in the interface into Critical, Medium, Low, and Nice to Have.
Tools used:
Research
While focused specifically on the digital experience of this project, User research was carried out with the team. Using both qualitative and quantitative methods of understanding our users, i was able to collect data in areas of concern about the website, highlight user pain point and discover areas of opportunity.
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Tools used:
Personas
During the researh period for this project, i was able to identify our key players in the use of the website.
The formed personas were a perfect representation of the current and future users. These were then applied to the scenarios created in the userflows below.
Tools used:
One of the key stages in design for me is creating user flows. Here, i can visualize the end to end process of the user. This is the best way to overcome challenging scenarios, especially when working along side of developers.
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After the personas were complete, i moved into flushing out scenarios using userflows.
User flows
Tools used:
Low-fi Wireframe
Now that i have all the data collected, personas created and userflows executed, i can now use all these to help inform my decisions in the design. Not only did these steps help me make better calls, it also gave a better understanding of what i was designing.
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A low-fidelity wireframe is what i share with major stakeholders, to help form a visual representation of the project and get the converstaion going.
Tools used:
Once the low-fi wireframe was approved by the major stakeholders, the next step was to bring the project to it's higher resolution state for the development team to start grooming and developing.
Hi-fi Wireframe
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Project Title: PMI Citizen Developer (Re-design)
Tools used:
